Chem Lawn

Zack of Portsmouth, NHFeb. 21, 2017Verified ReviewerSatisfaction RatingTruGreen Lawn CareMarch 1, 2017 Zack, we are sorry to see that you had a less than satisfactory experience and apologize if you are receiving excessive solicitation calls, we understand why that is both frustrating and overwhelming.We have added you to our do not contact portal and have checked that the upsell options are deactivated and the phone is restricted. Regarding the services we are happy to hear that they were able to assist you with the billing misunderstanding as it is listed on all literature that the services are continuous from year to year and simply require a call in to customer service to cancel and have a cancel confirmation # provided. Thank you for your time and have a great day.Original review: Feb. 21, 2017This review is for the TruGreen based in Albany, NY. When I first signed up with TruGreen it was spring 2015. I was going to sell my home and wanted the lawn to look good. I paid upfront for the full season. TruGreen serviced my lawn about a month later and not too long after that I received a bill. The bill said I owed them money. I had the TruGreen agent’s cell phone so I immediately gave him a call. He was very apologetic and got the charges cleared.Sometime in the summer I received a called from the Albany branch trying to peddle Japanese Beetle protection. I already put down my own pesticides so I politely declined the offer. The agent on the phone responded “Don’t you care about your lawn?” Naturally, I said “Well, yeah” and the agent started scheduling pesticide treatments for my lawn. I had to tell her to stop and the Albany office worker became very rude like I was causing her trouble by not willingly accepting expensive treatments. After hanging up I called my agent to ensure I was not going to receive Japanese Beetle treatments. I also warned him that this was twice I felt like TruGreen was trying to screw me out of money.Fall comes along and my lawn care treatments are completed. I do not think my lawn improved much, if at all, due to TruGreen’s efforts. I compared pictures from previous years and anyone would be hard-pressed to pick out the year TruGreen treated my lawn. Also in the Fall I sold my house. In November, TruGreen calls up hoping to schedule winter services. I told them that I had to decline because I sold my home and no longer had a lawn to treat. The TruGreen caller said she would make a note of that on my record.Throughout the winter I got letters forwarded to my new address asking me to sign up for TruGreen services. I trashed them all, for obvious reasons. Spring of 2016 I received a bill from TruGreen for my old property. Without any authorization on my part they had treated a lawn that was no longer mine and billed me for it. Once again I had to call and get the charges cleared. Once I told my story they were pretty quick to get the bill cleared, I will give them that. I told the customer service representative that I never wanted to hear from TruGreen again. No service will ever be authorized in my name for any property.TruGreen called me today, Feb 20th 2017, hoping to treat the lawn I have not owned since fall of 2015. I stopped giving TruGreen the benefit of the doubt. I think it’s a shady operation that does everything it can to steal homeowner’s money. If you read this far I strongly recommend avoiding this company. They are just like ticks, draining you dry and difficult to get rid of.read more 5 people found this review helpfulHelpful?yesnobookmarkBookmark this reviewshareShare this review Share on FacebookShare on TwitterShare on Google plusemailchem lawn 1TruGreen Lawn CareMarch 1, 2017 Zack, we are sorry to see that you had a less than satisfactory experience and apologize if you are receiving excessive solicitation calls, we understand why that is both frustrating and overwhelming.We have added you to our do not contact portal and have checked that the upsell options are deactivated and the phone is restricted. Regarding the services we are happy to hear that they were able to assist you with the billing misunderstanding as it is listed on all literature that the services are continuous from year to year and simply require a call in to customer service to cancel and have a cancel confirmation # provided. Thank you for your time and have a great day.Original review: Feb. 21, 2017This review is for the TruGreen based in Albany, NY. When I first signed up with TruGreen it was spring 2015. I was going to sell my home and wanted the lawn to look good. I paid upfront for the full season. TruGreen serviced my lawn about a month later and not too long after that I received a bill. The bill said I owed them money. I had the TruGreen agent’s cell phone so I immediately gave him a call. He was very apologetic and got the charges cleared.Sometime in the summer I received a called from the Albany branch trying to peddle Japanese Beetle protection. I already put down my own pesticides so I politely declined the offer. The agent on the phone responded “Don’t you care about your lawn?” Naturally, I said “Well, yeah” and the agent started scheduling pesticide treatments for my lawn. I had to tell her to stop and the Albany office worker became very rude like I was causing her trouble by not willingly accepting expensive treatments. After hanging up I called my agent to ensure I was not going to receive Japanese Beetle treatments. I also warned him that this was twice I felt like TruGreen was trying to screw me out of money.Fall comes along and my lawn care treatments are completed. I do not think my lawn improved much, if at all, due to TruGreen’s efforts. I compared pictures from previous years and anyone would be hard-pressed to pick out the year TruGreen treated my lawn. Also in the Fall I sold my house. In November, TruGreen calls up hoping to schedule winter services. I told them that I had to decline because I sold my home and no longer had a lawn to treat. The TruGreen caller said she would make a note of that on my record.Throughout the winter I got letters forwarded to my new address asking me to sign up for TruGreen services. I trashed them all, for obvious reasons. Spring of 2016 I received a bill from TruGreen for my old property. Without any authorization on my part they had treated a lawn that was no longer mine and billed me for it. Once again I had to call and get the charges cleared. Once I told my story they were pretty quick to get the bill cleared, I will give them that. I told the customer service representative that I never wanted to hear from TruGreen again. No service will ever be authorized in my name for any property.TruGreen called me today, Feb 20th 2017, hoping to treat the lawn I have not owned since fall of 2015. I stopped giving TruGreen the benefit of the doubt. I think it’s a shady operation that does everything it can to steal homeowner’s money. If you read this far I strongly recommend avoiding this company. They are just like ticks, draining you dry and difficult to get rid of.read more 5 people found this review helpfulchem lawn 2This review is for the TruGreen based in Albany, NY. When I first signed up with TruGreen it was spring 2015. I was going to sell my home and wanted the lawn to look good. I paid upfront for the full season. TruGreen serviced my lawn about a month later and not too long after that I received a bill. The bill said I owed them money. I had the TruGreen agent’s cell phone so I immediately gave him a call. He was very apologetic and got the charges cleared.Sometime in the summer I received a called from the Albany branch trying to peddle Japanese Beetle protection. I already put down my own pesticides so I politely declined the offer. The agent on the phone responded “Don’t you care about your lawn?” Naturally, I said “Well, yeah” and the agent started scheduling pesticide treatments for my lawn. I had to tell her to stop and the Albany office worker became very rude like I was causing her trouble by not willingly accepting expensive treatments. After hanging up I called my agent to ensure I was not going to receive Japanese Beetle treatments. I also warned him that this was twice I felt like TruGreen was trying to screw me out of money.Fall comes along and my lawn care treatments are completed. I do not think my lawn improved much, if at all, due to TruGreen’s efforts. I compared pictures from previous years and anyone would be hard-pressed to pick out the year TruGreen treated my lawn. Also in the Fall I sold my house. In November, TruGreen calls up hoping to schedule winter services. I told them that I had to decline because I sold my home and no longer had a lawn to treat. The TruGreen caller said she would make a note of that on my record.Throughout the winter I got letters forwarded to my new address asking me to sign up for TruGreen services. I trashed them all, for obvious reasons. Spring of 2016 I received a bill from TruGreen for my old property. Without any authorization on my part they had treated a lawn that was no longer mine and billed me for it. Once again I had to call and get the charges cleared. Once I told my story they were pretty quick to get the bill cleared, I will give them that. I told the customer service representative that I never wanted to hear from TruGreen again. No service will ever be authorized in my name for any property.TruGreen called me today, Feb 20th 2017, hoping to treat the lawn I have not owned since fall of 2015. I stopped giving TruGreen the benefit of the doubt. I think it’s a shady operation that does everything it can to steal homeowner’s money. If you read this far I strongly recommend avoiding this company. They are just like ticks, draining you dry and difficult to get rid of.

Add a Comment

Your email address will not be published. Required fields are marked *